Privacy Policy

1. Introduction

ALM TECHTRADE SOLUTION PTE. LTD. ("ALM Holidays", "we", "us", "our") is committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding your data.

2. What We Collect

We may collect the following personal data when you use our website:

• Name, email address, and WhatsApp number, when you submit an enquiry through our homepage or create a customer account.
• Package or service preferences you select or express interest in.
• Account login credentials, when you register for our Customer Portal.
• Communications you send us via WhatsApp, email, or our website forms.

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide requested travel services.
• Process bookings and communicate updates regarding your travel arrangements.
• Maintain your Customer Portal account, including enquiry history and, in future, loyalty programme benefits.
• Send you service-related communications via WhatsApp or email.
• Comply with legal and regulatory obligations, including those under the Travel Agents Act.

4. Data Sharing with Third Parties

We may share necessary personal data with third-party suppliers directly involved in fulfilling your travel arrangements, such as airlines, hotels, attraction ticketing partners (e.g. GlobalTix), visa processing centres (e.g. VFS Global, BLS International), and payment processors (e.g. HitPay, Stripe). We do not sell your personal data to third parties for marketing purposes.

5. Data Storage & Security

Your data is stored securely using industry-standard cloud infrastructure with access controls restricting who can view your information. Only authorised ALM Holidays personnel have access to customer data necessary for their role.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law, after which it will be securely deleted or anonymised.

7. Your Rights

Under the PDPA, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate personal data.
• Withdraw consent for us to collect, use, or disclose your personal data, subject to legal or contractual restrictions.
• Request deletion of your Customer Portal account and associated data.

To exercise these rights, please contact us via WhatsApp or through the details on our homepage.

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

ALM TECHTRADE SOLUTION PTE. LTD.
95 Syed Alwi Road, Singapore 207671
STB Travel Agent Licence No. TA04075