Legal
Refund & Cancellation Policy
Last updated: July 2026
1. 7-Day Cancellation Window
If you wish to cancel your booking, you may do so within 7 days of your booking confirmation with ALM Holidays, subject to the conditions below.
2. Full Refund Eligibility
If no flights, hotels, attraction tickets, or other third-party bookings have yet been made on your behalf at the time of cancellation, you are entitled to a full refund of any amount paid, provided the cancellation request is made within 7 days of your booking confirmation.
3. Where Third-Party Bookings Have Already Been Made
If flights, hotels, attraction tickets, or other third-party arrangements have already been confirmed or paid for on your behalf — even within the 7-day window — your cancellation will be subject to the individual cancellation, refund, and change policies of that airline, hotel, or supplier. Some third-party bookings are non-refundable or carry cancellation fees; where this is the case, we will pass on only what is recoverable from the supplier, less any fees already incurred.
4. Cancellations After 7 Days / Change of Mind
Cancellation requests made after the 7-day window, or those arising from a simple change of mind rather than an issue with the booking itself, will be reviewed on a case-by-case basis. Refund eligibility in these cases depends on the cancellation terms of the specific suppliers involved in your itinerary, and any refund will reflect only what we are able to recover from those suppliers.
5. How to Request a Cancellation
To request a cancellation or refund, please message our team directly on WhatsApp with your booking details. We will review your request promptly and advise on the applicable refund amount, if any, based on the status of your booking and third-party supplier terms.
Message Us on WhatsApp →6. Refund Processing Time
Approved refunds will be processed back to your original payment method within a reasonable timeframe, typically 7-14 working days, though this may vary depending on your payment provider and any third-party supplier processing times.
7. Related Policies
This Refund & Cancellation Policy should be read alongside our Terms & Conditions.